Getting help

Email brands@brandmarks.dev or reply to your beta invitation for help. To request API access, use Get access. For ownership, corrections, or removal of artwork, use claim or correct a logo.

Include enough to reproduce the issue

• Company name and the domain, ticker, or ID you supplied.
• Endpoint and parameters, with all tokens and Authorization headers removed.
• HTTP status and error code, timestamp with timezone, and expected behavior.
• Application or spreadsheet version and whether the issue also occurs with a direct image URL.

Never include a secret key, customer data, or an unredacted log dump. For artwork issues, link to the company’s official brand source if you have one.

There is no published support SLA or dedicated status page yet. Do not assume continuous coverage or a guaranteed response time.